台灣銀行家雜誌

台灣銀行家雜誌

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“Bank

107.12台灣銀行家雜誌第108期 / By Hank Huang (黃崇哲)

“Bank 4.0” will Give Financial Services a New LookEditor’s note
Think for a moment – by 2030, what will the difference be between a convenience store ATM and a bank service counter?In the transition from Bank 2.0 to 3.0, the financial services originally performed by bank tellers became automated, step by step. Simply put, Bank 2.0 unlocks restrictions on certain functions like wire transfer and ATM withdrawals; with Bank 3.0, a web infrastructure fully replaces physical banks. Financial service consumers no longer need to even go to banks, but can rather meet their needs for payment, deposits, and even loans through smartphones and websites.Based on this development pace, think again: with IT having replaced the original services of physical branches in Bank 3.0, what will Bank 4.0 look like? As Taiwan develops Web-only banking, and enables more than 28 million domestic mobile ID identification codes, mobile devices such as phones will become vehicles for all financial services, providing a comprehensive user experience.Brett King, best-selling author of Bank 3.0, keenly predicted in Bank 4.0 that the integration of technologies like AI, Internet of Things (IoT) and blockchain into financial services will create a brand new customer experience, giving these technology companies the opportunity to replace the value proposition of financial institutions, even allowing consumers to fully abandon traditional banks. Such observations echo those of Bill Gates more than 20 years ago in 1994. Seeing Africans using mobile phones for finance, he declared that “Banking is necessary, banks are not.” Therefore, in the era of Bank 4.0, technologies like AI and big data algorithms will not just replicate existing Bank 3.0 functions for consumers, such as deposits, stock purchases, and wealth management – they’ll also make smart financial planning recommendations.Suppose Zhang, intending to buy an Xbox, asks about his bank credit card limit. A smart AI system may respond: “Zhang, you’ve already spent too much this month. I recommend you don’t buy this Xbox right now. If you ignore my advice and buy it anyway, you might not be able to afford that New Year’s trip…” With this sort of smart helper, if our traditional consumer finance divisions stick with credit card and mutual fund sales, doing nothing more than increasing mobile billing and transfers, they will be flattened in the next wave of competition. As digital cameras took off, the traditional high-quality film cameras industry lost its entire foundation in a flash, just like the photo shops we remember.The popularization of the internet and phones with 3D identification have given a completely new face to financial behavior. The technological foundations for these trends have already been set, and consumers are getting ready. Are Taiwan’s financial industry and financial regulators ready?

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107.12台灣銀行家雜誌第108期繁體中文、台灣金融研訓院

封面故事:鯰魚來了? 銀行的數位大挑戰純網銀興起 讓金融體系及傳統銀行業務備受挑戰 數位浪潮已成為不可避之趨勢 現在不僅要了解金融科技(FinTech) 監理科技(RegTech)是否趕得上市場所需更是重要 若無法與時俱進 在這個快速轉變的時代 將陷入被淘汰危機中。內容大綱:政策篇08 純網銀搶執照 傳統銀行拚數位轉型 跨界大整合 創新金融服務正夯!12 專訪金管會副主委張傳章 樂見鯰魚效應 發揮「1+1>2」 跨業合作正面綜效16 師法日本經驗 數位潮流不可擋 跨業種合作 純網銀帶動金融創新能量轉型篇22 首件監理沙盒實驗計畫12月上線 實現普惠金融 銀行業跨大步向前行26 實體分行大減 決..